Conflict management

Conflict management (conflict management) in the work environment is a fundamental competence that impacts organizational dynamics and the well-being of individuals. In the current business landscape, where emotional diversity is an intrinsic reality, it is important to address conflicts from an innovative and flexible perspective.

An approach that not only recognizes the complexity of human emotions, but also appreciates diversity as an asset that enriches organizational life. From this perspective, conflict management from a restorative perspective involves an active commitment to creating relationships and promoting a collaborative environment. This philosophy is based on the premise that conflicts are opportunities for growth and mutual understanding.

In the words of Daniel Goleman, “Emotional intelligence is an invaluable resource in conflict management, as it allows you to understand and address the emotions of oneself and others effectively.“.

Goal
In this training, we will explore how conflict management can strengthen working relationships, promote a healthy work environment, and stimulate innovation. Throughout the training, skills and strategies will be developed that will allow participants to be aware of the emotional diversity that surrounds us and foster a culture of respect and mutual understanding.

Program
– Introduction to the concept of conflict.
– Restorative approach to conflict management.
– Emotional diversity in the face of conflict.
– How we can contribute more and better than we do.

Addressed to enterprising people.

Imparted by Virginia Ramirez Herrero, High Performance & Business Consultant and founder of Professional Transition.

Duration: 4 hours.